Grievance Redress Mechanism (GRM)
Vi Agroforestry is committed to accountability, transparency, and respect for the rights of communities and stakeholders affected by our work. To support this commitment, we have established a Grievance Redress Mechanism (GRM) that enables individuals, groups, or communities to safely raise concerns or complaints related to Vi Agroforestry’s projects and activities—particularly those linked to climate change and carbon initiatives in East Africa.
The GRM is designed to be accessible, fair, confidential, and responsive, and is aligned with the UN Guiding Principles on Business and Human Rights. It applies across all project phases and aims to resolve grievances in a timely and constructive manner while fostering trust and continuous learning.
What kind of issues can be raised?
Anyone affected by Vi Agroforestry’s work—including project participants, community members, partners, and other stakeholders—may submit a grievance. Grievances may be submitted anonymously and, where needed, in local languages.
Please note that the GRM does not handle whistleblowing or corruption-related reports. Such cases should be submitted through Vi Agroforestry’s whistleblowing channel:
👉 https://report.whistleb.com/en/viagroforestry
How to submit a grievance
Grievances can be submitted at no cost through any of the following channels:
In person: At Vi Agroforestry project offices in the relevant country
Toll‑free number: +254 800 721 288
Suggestion / grievance boxes: Available at local offices or project sites (anonymous)
Project or field officers: During community or site visits
Local community representatives: Where access to other channels is limitedAll grievances received are acknowledged, assessed, and handled confidentially, with no risk of retaliation.
What happens after submission?
Each grievance is recorded, assessed, and addressed according to its nature and level of risk. Clear timelines are applied, and complainants are informed throughout the process. If a complainant is not satisfied with the resolution, an appeal process is available, including the option of external mediation.
Learn more
For full details on how grievances are handled—including screening, investigation, resolution, appeals, and monitoring—please read the complete document:
👉 [Download the Grievance Redress Mechanism (GRM) and Procedures]
VI EA GRIEVANCE REDRESS MECHANISM